At ATIN, we strive to provide high-quality products that meet your expectations. However, if you are not satisfied with your purchase, our refund and returns policy ensures a smooth process for you.
Returns
You can return your order within 7 days of receiving it.
The product must be unused, unwashed, and in its original packaging with tags intact.
To initiate a return, contact our support team at support@atincrew.com with your order details and reason for return.
Return shipping costs are borne by the customer unless the item received is defective or incorrect.
Once the return is approved, we will provide you with a return address.
Refunds
After receiving and inspecting the returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used during purchase.
If you do not receive your refund within the stipulated time, please contact us at support@atincrew.com.
Shipping fees (if applicable) are non-refundable.
Exchanges
We allow exchanges for a different size or a replacement for defective items.
Exchanges are subject to product availability.
If the desired item is unavailable, we will issue a refund or store credit.
Non-Returnable Items
Products on sale or purchased during special promotions.
Customized or personalized items.
Innerwear and hygiene-sensitive products.
Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery with images of the product.
We will arrange for a replacement or a full refund, including return shipping costs.
Cancellation Policy
Orders can be canceled before they are shipped.
Once the order is dispatched, it cannot be canceled. However, you may request a return once you receive the item.
For any further assistance, please reach out to our support team at support@atincrew.com. We are here to help!
ATIN Crew – Feel Young, Stay Stylish!